While i dig back old customer survey form, i found this form 9.5.2013, two years ago.
She dare to complaint in form but never put her name and i able to trace her.
This is the culture here; wrote bad comment but don't dare to put their name.
I admitt that i am arrogant especially to her coz i never greet her.
Effective from that day i always greet her and today when i recall back; i still very arrogant.
Every time i enter at level 6, i just passby without greet anyone....
So, this is my big mistake & problem.
Ok then, today start again i need to improve my attitude.....
Greet and smile at everyone...and please don't just passby like that which pretend nothing happen.
Remember this!!!!

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